SHIPPING AND RETURNS

Earthling Ruby Limited operates under the New Zealand Consumer Guarantees Act 1993. We will do our utmost to ensure that you are happy with your purchase. This includes offering refunds on orders that meet our returns policy.

All orders are packed in compostable packaging. 

 

NEW ZEALAND

  • Free shipping, 1-2 day delivery (delays may occur and are unfortunately out of our control). 

 

INTERNATIONAL SHIPPING

All international couriers are sent via the DHL:

  • Australia: $15 NZD, 2-3 working days. 

  • Americas, Canada & Mexico: $25 NZD, 3- 5 working days. 

  • Europe & United Kingdom: $35 NZD, 4-6 working days. 

  • Rest of the World: $50 NZD, 3-7 working days. 

  • Free Shipping when you spend over $450 NZD.

  • Please contact us at earthlingrubyy@gmail.com if you have any queries. 

PRICING

All prices are in, and processed in New Zealand dollars (NZD) and include GST (15% sales tax). We endeavour to have our pricing as accurate and current as possible. The prices are detailed within the individual product listings and we reserve the right to amend our pricing at any time.

Except where stated otherwise (e.g. sale pricing), the price displayed for products on By Ruby represents the full retail price listed on the product that has been made by By Ruby in accordance with industry practice. Despite our best efforts, there can be incidents of mispricing. If an item has been incorrectly priced at lower than its correct price, we will contact you for instructions before shipping or cancel your order and notify you as a result.

International: Prices will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. When converting to another currency, or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges. Once an order is sent, we take no responsibility for charges, taxes or duties incurred at receiver's end as this can vary depending on the customs rules of each country.

PRODUCT DESCRIPTIONS & IMAGERY

At Earthling Ruby we ensure that our products are described as accurately as possible on our website. However, Earthling Ruby does not warrant that the product description or imagery on this site is 100% accurate. Please note that there is room for minor errors and discrepancies. We do not guarantee that these images will reproduce in the exact colour nor that any given image will reflect the full design or options involving that product. Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Earthling Ruby cannot guarantee that your monitor's display of any colour will be completely accurate.

SIZING

Some sizing may vary between styles, if you order a garment in the incorrect size, we will be more than happy to exchange it. All orders are subject to availability. Items in your shopping bag are not on hold and may be purchased by other customers. As there is a delay in the time when your order is placed and the time when the order is accepted, the stock levels of certain products may change within this time period. If an item you have ordered becomes out of stock before your order has been accepted, we will notify you as soon as possible. You will not be charged for out of stock items. Whilst we endeavour to keep our stock levels accurate, there is a possibility the size you have ordered may be out of stock. In this event, we will refund you immediately and do our best to find you a replacement.

CORRECTION OF ERRORS AND INACCURACIES

In order to shop at Earthling Ruby online, you will be required to register to use some of the features on this Site. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your this information change, please notify us at earthlingrubyy@gmail.com

USE OF THIS WEBSITE

The information on the Earthling Ruby website may contain errors and may not be complete or up-to-date. We, therefore, reserve the right to correct any errors, inaccuracies, or omissions and to change and update information at any time without prior notice. Note that such errors may relate to product description, pricing, and stock availability.